Refund Policy

Last Updated: February 4th, 2024

Thank you for subscribing to the services offered by Ricup Technologies GmbH ("we", "us", or "our") through the Bonamiko platform. We aim to ensure that every customer is satisfied with our services. However, we understand that there may be circumstances under which you may seek a refund. This Refund Policy outlines the conditions under which refunds may be granted.

1. Eligibility for Refund

  • Subscription Services: For subscription-based services, we offer a full refund to all subscribers within the first 14 days of their subscription start date. If you are not satisfied with our service for any reason, you may cancel your subscription and request a refund within this period.
  • One-time Purchases: For services purchased on a one-time basis, you are eligible for a refund if you request it within 7 days of the transaction, provided that you have not utilized the service.

2. Non-refundable Circumstances

  • Renewals: Subscription renewals are non-refundable. It is your responsibility to cancel your subscription before the renewal date if you do not wish to continue with our service.
  • Used Services: Services that have been used, streamed, or consumed before the end of the withdrawal period.
  • Customized Products: Custom services or products that have been personalized for you.
  • Violation of Terms: Services used in violation of our Acceptable Use Policy or Terms of Service are not eligible for refunds.

3. Requesting a Refund

To request a refund, please contact our support team at support@bonamiko.com with your account information, transaction details, and the reason for the refund request. All refund requests must be made in accordance with the eligibility criteria outlined above.

4. Processing Refunds

Upon receiving a refund request, our team will review it to ensure it meets our eligibility criteria. Approved refunds will be processed within 7-10 business days and credited back to the original method of payment.

5. Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. Your continued use of our services after any changes to this policy will constitute your acceptance of such changes.

6. Contact Us

If you have any questions about our Refund Policy, please contact us at support@bonamiko.com.